Terms & Conditions

Who is Rosesncakes?
Rosesncakes is a website which is registered with the government
of MP. This page contains all terms and conditions that stand for all orders
placed on this site.

Delivery Timings:
For all same day orders, orders have to be made before 5 pm on the same day.
All orders made after this shall be considered for the delivery latest by the
next day.
We do not guarantee any timed delivery, our regular delivery timings are
between 9:00 am to 7:00 pm. Clients can request specific timings in the Special
Instructions section of payment form, we will try our best to honour the
client’s request but cannot commit 100% efficiency in the timing of delivery.

Delivery timings if promised cannot be guaranteed in case of special
circumstances like extreme weather conditions, riots, strikes, elections,
bandhs, during rush hour days like Valentine’s Day, Mothers Day, Rakhi, New
year Eve etc, the order cancelation would not be possible in such circumstances

For Valentine Midnight delivery, delivery will be done between 10 PM to 12
AM

Discounts:
All the discounts are decided by Rosesncakes and none of the Discount and
offers can be clubbed together.

Address Change:
Any changes to the recipient address would be entertained free of cost if they
are requested before 48hrs of the actual delivery. Changes after that will not
be entertained and order would not be cancelled.
Change of address would not be possible for products from the gift section
after dispatch.

Order Change:
Any changes to the order would be entertained with monetary adjustments if
requested before 48hrs of the actual delivery. Changes after that will not be
entertained and order would not be cancelled. Cancellation charges of 5% are
applicable on all cancellation requests .

Rules for delivery:

  • Delivery will be made as per the delivery instructions. e.g. if delivery
    instructions state that the product must be delivered to the recipient only, it
    will not be given to any one else and shall be considered delivered if
    recipient is not available. If recipient doesn’t accept the delivery, we shall
    consider the order to be delivered.
  • Rosesncakes will be able to attempt delivery of your gifts only ONCE. In
    the event the delivery is not executed during the attempt, the customer shall
    still be charged for the order and no re-delivery will be possible. We will
    consider the order executed in the below cases:
    •  Wrong shipping/delivery address.
    • Recipient not available.
    • Premises locked.
    • Wrong landlines / Mobile number or Extension number which may render us
      unable to reach the recipient for the delivery.
    • Recipient refusing to accept the delivery.
    • Delivered the product at the Gate/ Reception/ Neighbor.

I understand that Rosesncakes can send transnational and promotional
messages on my registered phone number.

If you have any questions/comments about our Terms and Conditions, please
email us at rosesncakesindia@gmail.com.